top of page

Frequently Asked Questions (FAQs)

What is Hello Santa?

Hello Santa is a unique service that offers personalized video messages and emails from Santa Claus, tailored to your child's interests and hobbies. We use state-of-the-art AI technology to make the holiday season magical for your family.

How does it work?

  1. Fill Out the Form: Provide us with your child's name, hobbies, and interests.

  2. Santa's Workshop Gets to Work: Our AI engine crafts a personalized video message.

  3. Receive the Magic: You'll receive your custom video and email.

 

How much does it cost?

Our personalized Santa video is priced at just $15 AUD. We believe in offering a magical experience that's also affordable.

 

Is it only available in Australia?

We haven't forgotten our global family. No matter where you are in the world, a personalized letter from Santa will land straight in your email inbox, ensuring everyone gets a sprinkle of Santa's magic!

 

What's the video length?

The video messages are between 45 seconds and 1 minute long, designed to capture your child's attention and fill them with wonder.

 

Can I preview the video before it's sent?

Due to the automated nature of our service, previews are not available. However, we ensure high-quality, magical experiences in every video.

 

What if my child has a unique name?

We do our best to accommodate all names. However, some unique names may be challenging to include in the video. In such cases, we may use a nickname or a general term like "you."

 

Is my data secure?

Absolutely. We take data security very seriously and adhere to all relevant data protection laws. Your information is only used to create your personalized Santa message and is not shared with third parties.

 

How do I contact customer support?

You can reach us at  for any queries or concerns. We're here to make your holiday season magical!

Disclaimer

Video and Letter Personalization

While we strive to accommodate all names and unique spellings, some names may be challenging to include in the video. In such cases, we may use a nickname or a general term like "you." Customers are welcome to provide a preferred nickname if they anticipate this issue.

Video Length

The length of the personalized video messages is between 45 seconds and 1 minute. The video length is designed to capture a child's attention effectively and may vary slightly depending on the customization.

Delivery Time

Your personalized video message from Santa will be crafted and delivered with all the speed of Santa's sleigh – straight to your inbox, ready to bring joy and wonder to your little one.. Personalized letters for Australian customers will be sent via Australia Post, and delivery times may vary based on their schedule.

Data Security

We take data security seriously and adhere to all relevant data protection laws. Your personal information is only used for the purpose of creating your personalized Santa message and is not shared with third parties.

Content Accuracy

We make every effort to ensure the accuracy of the content in our personalized videos and letters. However, Hello Santa is not responsible for any inaccuracies or errors that may occur.

Refund Policy

Due to the personalized nature of our service, we do not offer refunds once the video has been created and sent.

Customer Support

For any queries or concerns, you can reach us at support@hello-santa.com . We aim to respond within 24 hours.

bottom of page